Last Updated: September 10, 2026
Vernon Lawns & Gardens ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services, including our contact/quote request form and any phone, text, or email correspondence that follows. By using our services or submitting a request through our website, you agree to this Privacy Policy and our Terms of Service. This Privacy Policy is intended to comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, British Columbia's Personal Information Protection Act (PIPA).
We only collect the personal information reasonably necessary to respond to your inquiry and provide our services.
We may collect your name, email address, phone number, and mailing address when you submit our contact/quote request form or otherwise provide it to us.
If you provide a phone number, you consent to being contacted by phone call or text message directly by Vernon Lawns & Gardens regarding your inquiry. This is a personal, one-to-one response from our owner — not an automated messaging program — and we keep a record of that correspondence, along with any email correspondence, in order to respond to you and provide an estimate or service.
We may use cookies, pixels, and analytics tools to collect information about how you use our website. This may include your IP address, browser type, pages visited, and interaction data.
If you request an estimate or use our lawn care and landscaping services, we may collect details associated with those interactions.
We use your information to respond to your inquiry by phone, text, or email, provide estimates and service, improve our website, maintain compliance records, and protect our business and our customers.
We use cookies and similar technologies to personalize your experience and understand how our website is used. You can control cookies through your browser settings. Some features may not work correctly if cookies are disabled.
We do not sell your personal information. We do not share your contact information with third parties or affiliates for marketing or promotional purposes.
We may share information with trusted vendors who help us deliver services, such as our website/form hosting and email delivery providers, scheduling tools, and analytics providers. Sharing information with subcontractors for support services, such as customer service, is permitted.
We may disclose information if required by law or to protect the rights, safety, and security of Vernon Lawns & Gardens, our customers, or others.
If Vernon Lawns & Gardens is involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction. Any successor will be required to honor this Privacy Policy.
If you no longer want to be contacted about your inquiry, just let us know — by phone, text, email reply, or using the contact information below — and we will honor your request. Because you're corresponding directly with our owner rather than an automated system, there's no keyword-based opt-out (like replying STOP); simply telling us is enough.
You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law.
We retain your personal information for as long as reasonably necessary to respond to your inquiry, provide our services, maintain our business records, and meet our legal and accounting obligations.
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.
Our services and website are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children.
If you have a concern about how we've handled your personal information, please contact us first using the information below so we can try to resolve it directly. If you're not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada (priv.gc.ca) or, for British Columbia matters, the Office of the Information and Privacy Commissioner for BC (oipc.bc.ca).
We may update this Privacy Policy from time to time. The updated version will be posted with a new "Last Updated" date.
Questions about this Privacy Policy can be directed to:
Vernon Lawns & Gardens
3807 17 Ave, Vernon, BC
Phone: (250) 351-7241
Email: [email protected]